FAQ
Frequently Asked Questions
Welcome to the Homvista FAQ page. Below you will find answers to common questions about our pet supplies, shipping, returns, product use, order tracking, and customer support.
1. What does Homvista sell?
Homvista sells pet care essentials, including feeding and water products, grooming tools, training accessories, and comfortable beds for dogs and cats. See individual product pages for specifications and compatibility.
2. Who operates Homvista?
Homvista is operated by SWTMAIN LLC.
- Store Name: Homvista
- Legal Business Name: SWTMAIN LLC
- Business Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
- Email: support@homvista.com
- Phone: +1 (307) 527-0271
- Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
3. Where do you ship?
We currently ship to eligible residential and commercial addresses within the contiguous United States.
At this time, we do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, freight forwarders, or international addresses outside the United States.
4. Do you offer free shipping?
Yes. We offer Free Shipping on eligible orders within the contiguous United States.
Shipping costs, if any, will be shown clearly at checkout before you complete your purchase.
5. How long does shipping take?
Our current published estimates are listed in our Shipping Policy. Processing and transit times are estimates, not guarantees; contact support@homvista.com if you have questions about a specific order or item.
Delivery times may vary due to carrier delays, weather, holidays, address verification, product availability, high-volume periods, or other circumstances outside our control.
6. Will I receive tracking information?
Yes. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24 to 48 hours for tracking information to update in the carrier’s system after the package has been scanned.
7. Why did I receive more than one tracking number?
Depending on product availability and packaging requirements, multi-item orders may ship in separate packages. If your order is split, you may receive more than one tracking number.
8. Can I change my shipping address after placing an order?
Shipping addresses cannot always be changed after an order is placed. If you need to correct an address, contact us immediately at support@homvista.com or call +1 (307) 527-0271.
If the order has already been processed or shipped, we may not be able to update the delivery address.
9. Can I cancel my order?
Orders may be canceled only if they have not yet been processed or shipped. To request cancellation, contact us immediately at support@homvista.com.
If your order has already been processed or shipped, please follow our published returns process after delivery.
10. What should I do if my package is missing?
If tracking shows that your package was delivered but you cannot locate it, check your porch, side doors, garage area, mailroom or other delivery area; ask household members or building management; and review the carrier tracking page for delivery notes or photos.
If you still cannot locate the package after 24 hours from the “delivered” scan, contact us at support@homvista.com so we can assist you with the next steps.
11. What should I do if my package arrives damaged?
Inspect your order on delivery. If your package or product is damaged, defective, or incorrect, contact us promptly, preferably within 7 days, at support@homvista.com with your order number and photos of the item, packaging, and label so we can help under our Returns & Refunds Policy.
12. What is your return policy?
We offer 30-day returns for eligible items, measured from the delivery date. Items generally need to be unused, uninstalled, unassembled, in their original packaging, and complete with included components, unless the issue involves a verified defect, damage, or wrong item.
See the full Returns & Refunds Policy for conditions.
13. Who pays for return shipping?
For personal-reason returns, such as changing your mind or ordering the wrong size, you are responsible for return shipping. For our error, shipping damage, the wrong item, or a verified defect, contact us; we will assist and cover relevant costs according to the Returns & Refunds Policy.
14. Do you charge a restocking fee?
We do not charge a standard restocking fee for eligible, authorized returns in original condition. Deductions, partial refunds, or refund denial may apply to incomplete, used, improperly assembled, or damaged returns as described in our Returns & Refunds Policy.
15. Can I return a used or installed item?
Used, assembled, or installed items are generally not eligible unless there is a verified defect, a wrong item, or shipping damage reviewed by our support team.
16. Can I send a return directly to your business address?
No. Contact us first for return authorization and the designated return address. Do not ship returns to our Wyoming business address or to a manufacturer without instructions.
17. How long does it take to receive a refund?
Once a return is received and inspected, we will inform you whether it has been approved. Approved refunds are issued to the original payment method within 10 business days; your payment provider may take additional time to post the funds.
18. Can I use indoor pet electronics outdoors?
Do not expose indoor electronics to harsh outdoor conditions, rain, or standing water unless the individual product page and manual confirm an appropriate water-resistance rating.
19. Are your pet care and therapy items veterinary medical devices?
No. Our pet wellness and grooming products are intended for everyday pet care and comfort, not as replacements for certified veterinary medical devices. Consult a qualified veterinarian for medical or behavioral concerns.
20. Are phones, food, or lifestyle props included?
Phones, pet food, treats, furniture, and other lifestyle props shown in product images are not included unless explicitly stated on the individual product page. Check each listing for exact package contents.
21. Do your products come with a warranty?
Homvista does not provide a broad lifetime warranty or blanket guarantee unless clearly stated on the individual listing. Returns, damaged items, defects, and incorrect orders are handled under our Returns & Refunds Policy.
22. What payment methods do you accept and what currency are your prices in?
Prices and payments are in USD. Available payment methods appear at checkout. Pay only through the official Homvista checkout; do not send payments separately.
23. Are taxes included?
Applicable taxes, if any, are calculated and displayed at checkout before payment.
24. How do I contact Homvista?
Homvista / SWTMAIN LLC
30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
Email: support@homvista.com
Phone: +1 (307) 527-0271
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time