We currently ship to eligible residential and commercial addresses within the contiguous United States. At this time we do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, freight forwarders, or international addresses. Review the current Shipping Policy before ordering.

Eligible orders within the contiguous United States receive Free Shipping. Most orders are processed in 1–2 business days after payment confirmation, with an estimated 2–5 business day transit time after shipment. Most orders are therefore estimated to arrive within 3–7 business days from order confirmation. Delivery timelines are estimates, not guaranteed dates. See the Shipping Policy for full details.

After your order ships, a shipping confirmation email is sent with your tracking number. Carrier tracking can take 24–48 hours to update after the package is scanned. You can also use our Track Order page.

Eligible items have a 30-day return request window starting from the delivery date. Items generally need to be unused, uninstalled, unassembled, in original condition and packaging, and include all original parts and accessories. Contact support before sending anything back so the return can be reviewed and authorized. Read the full Returns & Refunds Policy.

Please inspect your order when it arrives and contact us promptly, preferably within 7 days of delivery. Include your order number and clear photos of the product, packaging, shipping label and the issue so our team can review it. Email support@homvista.com.

After an authorized return is received and inspected, we will notify you whether the refund is approved. If approved, the refund is issued to the original payment method within 10 business days. Your bank, card issuer or payment provider may need additional time to post the refund.

Orders can only be changed or canceled if they have not yet been processed or shipped. If you need a change, contact support@homvista.com as soon as possible. Once an order has been processed or shipped, the standard return process applies after delivery.

Homvista prices are displayed in U.S. Dollars (USD). Purchases are completed through Shopify checkout, where applicable taxes, shipping charges and the final order total are shown before you complete the purchase. Review our Payment Policy for additional payment information.

Email support@homvista.com, call +1 (307) 527-0271, or use the Contact Us page. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.