Contact Us
Thank you for visiting Homvista. If you have questions about an order, product details, shipping, returns, refunds, or general support, please contact us using the information below.
Homvista is operated by SWTMAIN LLC, a Wyoming-registered e-commerce business serving customers in the United States with premium pet care essentials, including smart Wi-Fi feeding stations, circulating water fountains, GPS tracking collars, quiet grooming tools, safe training devices, and comfortable beds designed to elevate your companion's life.
Get in Touch
You may contact us by using the contact form on this page, emailing us directly, or calling our customer support phone number during our business hours.
Customer Support & Business Information
- Store Name: Homvista
- Legal Business Name: SWTMAIN LLC
- Email: support@homvista.com
- Phone: +1 (307) 527-0271
- Business Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
- Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
- Response Time: We aim to respond within 1–2 business days during our customer service hours.
Before Contacting Us
To help us respond faster and resolve your inquiry efficiently, please include the following information when contacting support:
- Your full name
- Your order number, if your message is about an existing order
- The exact email address used at checkout
- The product name, if your message is about a specific item
- A clear description of your question or issue
- Photos of the product, packaging, or shipping label if your item arrived damaged, defective, or incorrect
Get in touch
Order Support
If you need help with an order, shipment, return, or refund, please email us at support@homvista.com or call +1 (307) 527-0271.
For order-related questions, please include your order number so we can locate your purchase faster.
Shipping Support
Homvista offers Free Shipping on eligible orders within the contiguous United States.
- Processing Time: 1–2 business days after payment confirmation
- Estimated Transit Time: 2–5 business days after shipment
- Estimated Total Delivery Time: 3–7 business days from order confirmation
Delivery dates are estimates and are not guaranteed. At this time, we do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, freight forwarders, or international addresses.
Returns & Refunds Support
We offer 30-Day Returns from the delivery date for eligible items. To qualify for a return, the item must be unused, uninstalled, unassembled, in its original packaging, and returned with all parts, cables, hardware, manuals, accessories, and included components.
Important: Do not send returns to our business address or to the manufacturer without contacting us first. If your return is authorized, we will provide return instructions and the designated return address.
Product Questions
If you are unsure if a specific smart pet feeder is right for your needs, or if you need help verifying the dimensions for our pet beds, crates, or tracking collars, please contact us before placing your order. We highly recommend reviewing the technical specifications, sizing charts, compatibility notes, and dimension guidelines carefully before purchasing.
Important Product Use Notice
Homvista products must be used strictly in accordance with their included manuals and intended utility.
Do not overload electrical inputs, modify electronic components, improperly assemble pet furniture or outdoor containment systems, or use training devices outside their intended scope. For orthopedic beds, grooming vacuums, and red light therapy items, please consult with a qualified veterinarian if your pet has underlying health conditions, as these are designed for general everyday pet wellness and are not certified veterinary medical devices.
Store Policies
Before placing an order, we recommend reviewing our official store policies: